Verzendbeleid
Premium German Health & Beauty Products – Delivered Worldwide
📦 Shipping Destinations
We ship directly from Germany using DHL Post, Deutsche Post, and FedEx – depending on your region.
- 🇪🇺 EU Countries (Zone 2): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- 🇬🇧 United Kingdom
- 🇺🇸 United States
- 🇨🇦 Canada
- 🌍 Other Europe (Zone 3): Albania, Belarus, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Türkiye
- 🇸🇦🇦🇪🇶🇦🇰🇼🇴🇲🇧🇭🇯🇴 Middle East: Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain, Jordan
🚚 Estimated Processing & Delivery Times
| Region | Processing Time | Delivery Time |
|---|---|---|
| EU Zone 2 | 1–2 business days | 3–6 business days |
| Other Europe (Zone 3) | 1–3 business days | 4–10 business days |
| United Kingdom | 1–3 business days | 5–8 business days |
| Middle East | 1–3 business days | 6–16 business days |
| USA | 1–3 business days | 10–18 business days |
| Canada | 1–3 business days | 10–20 business days |
💰 Shipping Costs by Region
🇪🇺 EU – Zone 2 (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
DHL Post / Deutsche Post (3–6 business days) – VAT & customs included:
- €0.00–€79.99 → €9.99
- €80.00+ → Free
FedEx (2–4 business days) – VAT & customs included: Weight-based, calculated at checkout (~€12).
🇬🇧 United Kingdom
DHL Post (5–8 business days):
- £0.00–£39.99 → £9.99
- £40.00–£74.99 → £12.99
- £75.00+ → Free
FedEx Regional Economy – VAT & customs included: Weight-based, calculated at checkout. Handling fee £5.00.
🇺🇸 United States
- DHL Post / USPS – Flat rate $35.00. Duty paid.
🇨🇦 Canada
- DHL Post / Canada Post – Flat rate $40.00. Customs & taxes not included.
- FedEx – Weight-based, calculated at checkout. VAT & customs included.
🇸🇦 Saudi Arabia
- FedEx – Flat rate SAR 90.00. VAT & customs included.
🇦🇪 United Arab Emirates
- FedEx – Flat rate AED 80.00. VAT & customs included.
🇶🇦 Qatar
DHL Post / Qatari Post (8–12 business days) – Customs & taxes not included:
- QAR 0–200 → QAR 57.00
- QAR 200–375 → QAR 42.00
- QAR 450+ → Free
FedEx Faster – Flat rate QAR 100.00. VAT & customs included.
🇰🇼 Kuwait
- FedEx – Weight-based, calculated at checkout. VAT & customs included.
🇧🇭🇴🇲 Bahrain & Oman
DHL Post / Local Post (8–16 business days) – Customs & taxes not included:
- Flat rate €20.00
FedEx – Calculated at checkout. Handling fee 10% + AED 40.00. VAT & customs included.
🇯🇴 Jordan
DHL Post (6–14 working days) – Customs & taxes not included:
- AED 0–330 → AED 60.00
- AED 330+ → Free
🇨🇭 Switzerland
DHL Post – VAT & customs included:
- 0–0.5 kg → CHF 13.00
- 0.5–1 kg → CHF 15.00
- 1–5 kg → CHF 18.00
🌍 Other Europe (Zone 3): Albania, Belarus, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Türkiye
DHL Post (4–10 business days). Free over €80:
- 0–1 kg → €15.00
- 1–2 kg → €20.00
- 2–3 kg → €22.00
- 4–6 kg → €28.00
📦 Customs, Duties & Import Regulations
- For all EU countries and Switzerland, VAT & customs are included in the shipping cost – regardless of the carrier selected.
- For FedEx shipments to all other regions, VAT & customs are also included.
- For DHL Post / local postal services outside the EU and Switzerland (excluding the USA), customs duties and import charges are not included and are the customer's responsibility.
- We accept no liability for issues with customs clearance or returns due to legal regulations.
🚫 Product Restrictions
Some products (CBD, hemp, supplements) may be restricted in your country. Please check local laws before ordering. No refunds on blocked or destroyed shipments.
❌ Cancellations & Address Responsibility
- Cancellation only within 6 hours of purchase
- No cancellation once processing has begun
Ensure your address is correct, be available for delivery, and track or pick up your package to avoid returns or destruction.
💳 Return-to-Sender & Refund Policy
If your order is returned due to incorrect address, refused delivery, unclaimed package, or customs rejection, the following fees apply:
| Scenario | Fee Deducted |
|---|---|
| Return handling fee | €20.00 |
| Free shipping originally used | €20.00 + original shipping cost |
| Paid shipping used | €20.00 + paid shipping cost |
Refunds issued only if order value exceeds total fees. If fees >= order value, no refund.
📩 Contact Us
For help with your order, please contact us at:
📧 info@vivavoss.com
We're happy to help.
