serotalin® Hyvä Mieli
Shipping & Returns
🌍 International shipping from Germany
We deliver original German health and beauty products worldwide with DHL Post, in cooperation with the local postal services of each country.
📦 Shipping regions
• EU countries: Austria, Spain, Sweden, France, Italy, etc. – 2–4 working days
• United Kingdom: 4-6 working days
• Middle East: Saudi Arabia, UAE, Jordan, Qatar, Kuwait, Oman – 6-12 business days
• USA & other countries: 10–18 business days
💰 Shipping costs
Shipping costs are calculated during checkout. Free shipping for orders above a certain country's value.
⚖️ Customs & Taxes
Please note: Local customs duties or taxes are not included in the product price or shipping costs. These are collected directly by your country's customs authorities and are payable upon delivery.
📬 Delivery responsibility
Please check your address before completing your order. If a shipment is returned due to incorrect information or non-acceptance, a €20 processing fee may apply.
📄 Full return & refund policy: https://vivavoss.com/policies/refund-policy
Premium German Quality
Guaranteed Authenticity100% original products sourced directly from trusted suppliers in Germany and Europe.Top-Tier Health StandardsAll items comply with strict European health and safety regulations.No Imitations – EverWe never deal in fakes or replicas—only genuine, verified products.Certified Organic OptionsShop from a curated selection of Bio-certified skincare and wellness products.Fast & Secure ShippingReliable straight from Germany to Saudi Arabia, UAE, Jordan, Oman, Qatar, and Kuwait.VivaVoss PromiseExperience the best of German quality with products that support your beauty, health, and well-being.
| Guaranteed Authenticity | 100% original products sourced directly from trusted suppliers in Germany and Europe. |
| Top-Tier Health Standards | All items comply with strict European health and safety regulations. |
| No Imitations – Ever | We never deal in fakes or replicas—only genuine, verified products. |
| Certified Organic Options | Shop from a curated selection of Bio-certified skincare and wellness products. |
| Fast & Secure Shipping | Reliable delivery straight from Germany to Saudi Arabia, UAE, Jordan, Oman, Qatar, and Kuwait. |
| VivaVoss Promise | Experience the best of German quality with products that support your beauty, health, and well-being. |
From Germany With Care
Over 1,300 harmful ingredients are banned in the EU — only 11 in the US. With VivaVoss, you get clean, safe, and proven products made under strict German health standards.
Shop now and protect what matters.
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DHL - No Headaches
DHL post Delivery to Over 40 countries around the world, EU , UK , Sweden, Finnalnd & Middle east
Order with simple steps and get the order with tracking with DHL
FAQs – Everything You Need to Know
Are the products on VivaVoss original and authentic?
Yes — every product is 100% original, sourced directly from trusted German manufacturers. No fakes, no replicas.
Where do you ship from?
All orders are shipped directly from Germany with tracked, secure delivery via DHL.
What languages do you support?
We currently offer customer support in Arabic, English, and German . You can contact us in the language you're most comfortable with — we're here to help!
How long does delivery take?
We process all orders within 1-3 working days . Shipping usually takes 6-12 working days depending on your location. Please note that weekends and national holidays are not counted as working days. You'll receive a tracking link once your order is shipped.
How can I contact you?
You can reach us anytime via email at info@vivavoss.com or message us directly on WhatsApp . We're happy to assist in Arabic, English, or German and typically respond within 24 hours except weekends we answer you on Monday.
